FAQ

What types of products do you offer?

We specialize in model railroading and hobby supplies, including adhesives, applicators, assembly tools, Badger products, Bandai Gundam kits, brushes, decals, drill and drive accessories, and a wide range of HO scale items like tracks, boxcars, and bridges. Our inventory is curated for model builders and hobbyists.

Are your products suitable for beginners?

Yes! We cater to all skill levels, from beginners to advanced modelers. Products like HO Scale Bachmann EZ Track and Vallejo paints are user-friendly, while our Bandai Gundam kits offer challenges for experienced builders.

Where do you ship to?

We ship globally, excluding Asia and some remote areas. Our reliable carriers ensure your orders reach you safely, no matter where you are in the world (with the noted exceptions).

How long does shipping take?

Orders are processed within 1-2 business days. For delivery: Standard Shipping via DHL or FedEx takes 10-15 business days after dispatch, and Free Shipping (on orders over $50) via EMS takes 15-25 business days. You’ll receive a tracking number to monitor your package.

What are the shipping options and costs?

We offer two options: Standard Shipping for $12.95 with faster delivery, and Free Shipping for orders over $50 using EMS. Both include tracking and careful packaging to protect your items.

What is your return policy?

If you’re not satisfied, you can initiate a return within 15 days of receipt. Contact our customer support at [email protected] for a hassle-free process. We aim to ensure your complete satisfaction.

What if my order arrives damaged?

We take great care in packaging, but if damage occurs, please email us immediately at [email protected] with details. We’ll arrange a return or replacement quickly.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected with industry-standard security measures.

Is my payment information secure?

Absolutely! We use encrypted payment processing to keep your data safe. You can shop with confidence on our site.

How do I track my order?

Once your order ships, we’ll email you a tracking number. Use it on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

Can I change or cancel my order?

Please contact us as soon as possible at [email protected] if you need to modify or cancel an order. We’ll assist you if the order hasn’t been processed yet.